Your Questions Answered: Pipe Time Plumbing & Heating FAQ
Frequently Asked Questions
What areas do Pipe Time Plumbing & Heating Inc. service?
We primarily serve Pittsfield, MA, and the entire Berkshire County area for all plumbing, heating, and AC services. We also proudly serve clients in the state of Rhode Island.
Are your technicians licensed and insured?
Yes. All of our technicians are fully licensed, certified, and carry comprehensive insurance in Massachusetts (and Rhode Island). We guarantee professional, code-compliant workmanship on every job.
What does your "On Time, Every Time" guarantee mean?
This is our core commitment to punctuality. We respect your schedule and guarantee that we will arrive at your location within the agreed-upon appointment window. If any unforeseen delay occurs, we promise to contact you immediately with an updated ETA.
Do you offer financing options for major system replacements?
Yes. We understand that new boiler, furnace, or water heater installations are major investments. We offer flexible financing plans for qualified customers to make necessary system upgrades affordable.
Do you offer genuine 24-hour emergency plumbing and heating service?
Absolutely. We provide true 24/7 Emergency Service, 365 days a year. When you call our emergency line, a licensed technician is dispatched immediately to handle critical issues like burst pipes, severe leaks, sewer backups, or total heat loss.
What should I do if a pipe bursts in my home?
The first step is to turn off the main water shut-off valve immediately to stop the flow of water. Then, call our 24-hour emergency line at (508) 244-3001 for rapid assistance.
Do you charge extra for emergency or after-hours service?
Yes, there is typically an increased rate for services performed outside of normal business hours, weekends, or holidays. However, we always provide transparent pricing and discuss the fees with you before any work begins.